A little help, right here.

You send a request with your dates, pet profile and care notes. The provider reviews the fit and accepts, declines or asks a follow-up question. Sending the initial request does not take payment.

Yes. A care request gives you space to share your pet's needs and ask questions. Public listings show only the general area; handoff details can be shared privately when both sides are ready.

Sending a request carries no charge, so you can withdraw it any time before it is accepted at no cost.

Never just for asking. PawHostly does not take payment to send a request. When paid bookings launch in a market, the full price and service fee are shown upfront on the booking summary before you confirm — no surprises.

Where paid checkout is enabled, the guest service fee is shown separately from the provider's price before payment. It supports marketplace operations and customer support.

The price summary shows the currency used for that booking. Review the currency and full total before confirming any payment.

Sign up with your email from any page. You can browse without an account, but you will need one to send a request or save listings.

Add your pet from your account so hosts and sitters can see size, breed and any care notes when they review your request.

Use the reset link on the log-in page and we will email you a secure way to set a new one.

Every new offer is reviewed before it can appear in search. Profile review is not the same as an identity or background check; PawHostly shows a specific trust signal only when that corresponding check has actually been completed.

Public search and listing pages show only a general area. Exact handoff details should be shared privately at the appropriate stage of an accepted care arrangement.

Do not continue with the arrangement if it feels unsafe. Contact PawHostly through the support form and include the request or listing details so the team can review and prioritise the report.

Start from Become a provider, create your care offer and add accurate details and real photos. Every new offer is reviewed before it can appear in search.

It depends on the care you offer, your price and how often you accept. PawHostly shows the applicable fee and expected payout before you accept an eligible request.

Where paid bookings are enabled, payout timing and any conditions are shown in the applicable booking and payout terms. Payouts use the connected account for that market.

An initial care request does not take payment. Where paid booking is enabled, the applicable cancellation terms are shown in the booking summary before payment.

For eligible paid bookings, refunds return through the original payment method. Processing time depends on the payment provider and your bank.

If a provider cannot honour an accepted arrangement, contact support from the request details. Any eligible paid-booking refund follows the cancellation terms shown for that booking.