Help & support
How can we help?
Search common questions or browse by topic. Safety reports are prioritised and reviewed with the request or listing context.
Booking & requests
Payments & fees
Account & profile
Trust & safety
Hosting & sitting
Cancellations & refunds
Popular articles
How booking requests work
Send dates, your pet profile and care notes. The initial request does not take payment.
Read moreHow provider review works
Every new offer is reviewed before search. Specific checks are shown only when completed.
Read moreWhen you're charged
Never just to ask. Full price and fees are shown upfront before you ever confirm.
Read moreBecoming a host or sitter
Build an accurate care offer, add real photos and submit it for review.
Read moreStill need to get in touch?
Tell us what is going on and we will route you to the right place. Trust and safety issues are prioritised for review.